Shipping Policy
Thank you for shopping at Hghfair. We strive to process and ship your custom-designed t-shirts as quickly and transparently as possible. All shipping terms outlined below apply to domestic orders within the United States.
1. Processing and Production Time
Because our products are made specifically for you, all orders require a production and processing period before they are shipped. Order processing takes 1 to 3 business days (Monday – Friday). Orders placed on weekends or holidays will begin processing on the next business day.
2. Shipping Transit Time
Once your order has been processed and leaves our facility, the standard transit time is 5 to 7 business days for all US domestic deliveries.
Shipping transit times are estimates and may be affected by carrier operations, weather conditions, holidays, high-volume periods, or other circumstances outside our direct control.
3. Shipping Costs
We believe in straightforward pricing. We charge a flat-rate shipping fee of $5.95 for all domestic orders within the United States, regardless of the order size or weight.
4. Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking information may take up to 24-48 hours to update in the carrier’s system. We recommend utilizing our “Track Your Order” page for real-time updates.
Carrier tracking information may occasionally experience scanning or status-update delays. If your tracking information has not updated for several business days, please contact us at [email protected] with your order number and the email address used to place the order.
5. Incorrect Addresses
Please ensure your shipping address is accurate at checkout. Hghfair is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the re-shipping fee.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may not be available once an order has entered processing or has been transferred to the shipping carrier.
6. Multiple Packages
Orders containing multiple items may occasionally be shipped in separate packages. When this occurs, you may receive more than one tracking number, and the packages may arrive at different times.
7. Delivery Delays
Delivery schedules may be affected by circumstances such as carrier delays, severe weather, holidays, service disruptions, or other events outside our direct control. Please refer to your tracking information for the latest available shipping status.
8. Delivery Issues
If your tracking information shows that your package has been delivered but you cannot locate it, please check the delivery area, household members, neighbors, or building management where applicable. You may also contact the shipping carrier for additional delivery information. If you still need assistance, contact us at [email protected] with your order number and tracking information.
Contact Us:
Email: [email protected]
Address: 10770 W Highland Ave, Phoenix, AZ 85037.
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time – PT).