Track Your Order

Important Notes:

• Tracking Updates: Please allow 24–48 hours after your order has shipped for the tracking information to update in the carrier’s system.
• Multiple Packages: If you ordered multiple items, they may be shipped separately to get them to you faster. You will receive separate tracking numbers for each.
• Stuck Status: Sometimes tracking statuses stick on “Pre-Shipment” or “Label Created” for a few days. This is normal during high-volume periods; the package is moving, but the carrier scan is delayed.

Tracking Information

Tracking information is provided by the shipping carrier and may not update in real time. Scanning delays, weekends, holidays, weather conditions, or other carrier-related circumstances may affect when a tracking event appears.

If your tracking information has not updated for several business days, or if the tracking status shows your package as delivered but you have not received it, please contact us at contact@hghfair.com. When contacting us, please include your order number and the email address used to place the order so we can review the available order and shipping information.

Delivery Information

Please review the shipping address provided with your order and monitor the tracking information for delivery updates. Delivery dates shown by the carrier are estimates and may change due to circumstances within the carrier’s network.

For additional information regarding processing times, shipping timeframes, rates, and delivery-related matters, please refer to our Shipping Policy.