Our Hassle-Free Return Policy
We want you to absolutely love your Hghfair T-shirt. If for any reason you’re not completely satisfied, our return process is simple and hassle-free.
Our 30-Day Happiness Guarantee
You have 30 days from the date you receive your order to request a return for a full refund or an exchange.
And the best part? For eligible returns, we even cover the return shipping cost. No hidden fees, no fuss. You also need to meet our basic return conditions listed below.
Eligibility for a Return
To be eligible for a return, your item must be:
- In the same condition as when you received it
- Not worn, not washed, and not used
- All original tags and labels still attached
- Returned in the original packaging
Please note that returns sent without prior authorization will not be accepted.
How to Start a Return (It’s Easy!)
Step 1 – Request a Return:
Email our support team at [email protected] with your order number and the reason for your return.
Step 2 – Get Your Return Label:
We’ll send you a prepaid return label along with clear instructions.
Step 3 – Send It Back:
Print the label, pack your item securely, and drop it off at your nearest shipping point.
Refunds & Processing
Once we receive and inspect your return, we’ll let you know whether your refund is approved. If approved, the refund will be issued to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to process the refund.
Refund processing times shown above begin after the returned item has been received, inspected, and approved. The time it takes for the refunded amount to appear in your account may vary depending on your financial institution or payment provider.
Exchanges
If you would like to request an exchange, please contact us at [email protected] within 30 days of receiving your order. Exchange requests are subject to the same eligibility conditions listed above and may depend on product availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us right away at [email protected]. Be sure to include your order number and a photo of the issue so we can resolve it quickly. We’ll take care of it at no extra cost—either by sending a replacement or issuing a full refund.
Non-Returnable Situations
Items that do not meet the eligibility conditions above, items returned after the 30-day return period, or returns sent without prior authorization may not be accepted. Items showing signs of wear, washing, use, alteration, or damage occurring after delivery may also be ineligible for return.
Need Help?
We aim to make the return process as simple as possible. If you have any questions about our return policy, don’t hesitate to reach out to us.
Contact Us:
Email: [email protected]
Address: 10770 W Highland Ave, Phoenix, AZ 85037.
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time – PT).